Luca Calamita

Handle customer data and update our records following strict regulations. Communicate effectively to all parties involved while driving increased merchant satisfaction. Investigate and resolve problems to consolidate data and close gaps. Maintain regular contact with key stakeholders. Deliver highest standard of case quality with a focus on compliance, efficiency and consistency. Maintain excellent interaction with internal partners and our merchants.

• - Process card applications in a timely and comprehensive manner to ensure customer satisfaction

• - Ensure "error- free" processing of card applications

• - Deliver Employees, Customers and Shareholder metrics as per goals

• - Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times

• - Adherence to quality and compliance guidelines

• - Support all new initiatives in the New Accounts area

• - Effective and efficient call handling

• - Balance customer interests with the interests of American Express

• - Gather relevant information from customers as required and update it accurately to facilitate the decisioning process

• - Identification of potential customer - analyzing customer needs and potential during initial telephone contact

• - Creating client's interest - creating the interest of new clients for Trusted Shops solutions

• - Closing the deal - advise potential clients, lay the foundations for successful sales contracts, and close them by phone

• - Pipeline management - take over the maintenance of the relevant customer data in the CRM (Salesforce)

Business development and qualification of Leads autonomously according to company directive Cold calling to new business Contract management through Salesforce Acquisition of new business by phone, emails and social networks Daily goal management Management of a partner portfolio

Work towards monthly goal and KPI