Luke Dowd

Key Achievements and Responsibilities:

• Developed and managed client relationships, delivering excellent customer service while coordinating marketing and media projects.

• Monitored and followed up on financial agreements to ensure timely compliance, in alignment with SLAs and company protocols.

• Delivered stakeholder engagement and strategic support for digital projects, including website maintenance, SEO services, Google Analytics, content creation, and online strategy development.

• Suggested innovative solutions to clients, aligning services with their specific needs

• Proposed tailored, innovative solutions to clients, aligning services with their unique requirements and driving improvements in key performance indicators (KPIs) such as client satisfaction, retention, and service efficiency.

Key Achievements and Responsibilities:

• Coordinated projects and ensured timely delivery of marketing and content initiatives, meeting client expectations.

• Spearheaded content creation for Grupo Aire's website, focusing on SaaS, BaaS, and cloud computing to enhance digital presence.

• Monitored project progress and identified areas for improvement, contributing to efficient workflow management.

• Analysed project data to identify trends, risks, and areas for improvement.

• Proofread and edited English-language content across websites, brochures, and promotional materials for tech and telecom fairs, ensuring linguistic accuracy, consistency, and brand tone.

Deloitte

January 2014- February 2020

Key Contributions and Responsibilities:

• Managed projects and liaised with stakeholders, ensuring delivery of milestones within deadlines.

• Delivered high-quality service to EU officials at high level meetings and events, exceeding project standards and expectations in English, Spanish and French.

• Manage project documentation, including drafting reports, maintaining records, and ensuring compliance with EUIPO policies.

• Provided expert logistical and linguistic support for high-profile EU summits, legal conferences, and diplomatic engagements. Ensured seamless coordination and professional execution in English, Spanish, and French, enhancing international collaboration

• Experienced in preparing and examining EUIPO civil servants for Cambridge and BEC exams in English, with a focus on professional and institutional communication needs.