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Experiencia
- Plexus - Client AEAD (Public Sector)Senior Project ManagerAGENCIAS DE SUBCONTRATACIÓNjulio de 2025 - enero de 2026 (6 meses)• • Lead end-to-end delivery of the Service Catalogue implementation within a Professional Services engagement, owning planning, execution, governance, and client reporting.• • Act as primary client interface, managing senior stakeholders and coordinating cross-functional delivery teams (applications, infrastructure, hosting, and operations).• • Drive governance routines including weekly delivery forums, executive steering committees, risk and dependency management, and formal status reporting.• • Manage delivery in security-controlled public sector environments, ensuring compliance with access controls, change management, and operational readiness.• • Coordinate infrastructure-dependent initiatives supporting public service platforms, ensuring platform stability, capacity planning, and controlled releases.
- PlexusSenior Project / Support & Delivery ManagerHIGH TECHjunio de 2023 - marzo de 2026 (2 años y 9 meses)Brissago, TI, Switzerland• • Managed multiple concurrent external client deliveries within a consultancy model, covering software development, mobile implementations, and 24x7 production support services.• • Responsible for a Vulnerabilities solving for a Portuguese client.• • Served as client focal point for Santander Portugal, UK, and PagoNxt, managing expectations, delivery commitments, and escalation paths.• • Led delivery teams of up to 30 resources, combining Agile (Scrum) and ITIL-based service management practices.• • Accountable for incident, problem, and change management across security-sensitive banking platforms, ensuring SLA compliance and service continuity.• • Delivered backend (Java, APIs) and frontend (Angular/JavaScript) projects, including planning, resourcing, milestones, and go-live stabilization.• • Redesigned support and operational processes (Incident, Major Incident, Problem, Change, SLA/KPI frameworks) to improve service quality and audit readiness
- NetcityHead of Project Management Office & Programsenero de 2023 - febrero de 2024 (1 año y 1 mes)Mexico City, DF, Mexico• • Head of Program / Project & Project Management Office Strategic Planning and Alignment, Governance and Standards, Portfolio Management, Resource Management, People Management (PMs, Tech Team, Vendors.), Risk and Issue Management, Stakeholder Engagement and Communication, Performance Monitoring and Reporting, Continuous Improvement and Training, Budgeting and Financial Oversight, Change Management.• • Provided executive oversight of programs where infrastructure availability and operational constraints were critical to delivery success.
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Formación
- Certified Project Management Professional (PMP– PMI)Certified Project Management Professional (PMP
- Certified ITIL V3Certified ITIL V3