Acerca de Maria Rocio
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Experiencia
- Olivia ConsultoríaConsultora en Transformación Organizacional y PersonasRECURSOS HUMANOSabril de 2021 - Hoy (5 años y 2 meses)Key Transformation & Change Projects:Role: Organizational Transformation & Change Management LeaderCompany: Large energy company - LatAm (YPF)Context: Technology platform for critical projects | Industrial environmentScope & contribution:
- Led end-to-end change management initiatives linked to the implementation of a technology platform for critical projects within a highly complex industrial environment.
- Designed the change and adoption strategy, aligning business objectives, processes and people.
- Conducted organizational and stakeholder impact assessments to identify adoption risks and resistance points.
- Defined and executed communication and training strategies to support implementation across multiple teams.
- Coordinated key stakeholders and cross-functional teams throughout the transformation process.
- Supported post-implementation follow-up, monitoring adoption and adjusting actions to ensure sustainability.
Outcome:- Structured and controlled implementation of the platform.
- Improved adoption and engagement across impacted teams.
- Reduced resistance and operational friction during the transition.
- Strong alignment between strategic objectives and day-to-day execution.
Role: Change Management ConsultantCompany: Global FMCG company (Nestlé)Context: Digital transformation initiativeContribution:- Participated in the diagnostic phase of a digital transformation initiative focused on leadership alignment.
- Engaged in interviews and working sessions with N-1 leaders to understand cultural dynamics, behaviors and change readiness.
- Contributed to the identification of key cultural levers and priority change axes.
- Provided input to the definition of the change roadmap, identifying key cultural levers such as leadership, new WOW and digital skills development.
Outcome: Transformation diagnostic and Change roadmap ready for deployment, aligned with the key cultural levers. - VERIL ConsultoreConsultora en Personas, Comunicación y Capacitaciónoctubre de 2018 - marzo de 2021 (2 años y 5 meses)Key Change Projects:Role: Change Management ConsultantCompany: Hospital Británico – Healthcare organizationContext: Electronic Health Record (EHR) implementation | Healthcare environmentScope & contribution:
- Designed and coordinated the change strategy for the implementation of the Electronic Health Record system, with strong focus on communication and training.
- Led the end-to-end training plan, including curriculum design, training roadmap, scheduling and logistics across multiple teams and roles.
- Applied a pedagogical approach to the design and development of training materials to ensure clarity, usability and effective knowledge transfer.
- Monitored training execution and adoption indicators, proposing adjustments based on results and feedback.
- Designed and executed the communication plan to support awareness, engagement and adoption.
- Conducted organizational impact analysis and defined mitigation actions to anticipate risks and support teams.
Outcome:- Training and communication plan supporting the EHR implementation.
- Improved readiness and confidence of healthcare teams during the transition.
- Increased adoption and reduced operational disruption during system go-live.
Company: Falabella – Retail companyContext: SAP implementation | Retail environmentScope & contribution:- Defined the change management strategy for a SAP implementation, working collaboratively with the internal People team and HRBPs.
- Conducted organizational and stakeholder impact analysis to identify adoption risks and critical areas.
- Defined mitigation actions and change priorities to address resistance and operational disruption.
- Contributed to the design of communication and training approaches to support implementation readiness.
Outcome:- Impact and mitigation matrix developed.
- Change strategy and communication and training plan defined and ready for deployment.
- Axonier consultoresConsultor en Gestión del cambiooctubre de 2011 - enero de 2016 (4 años y 3 meses)Buenos Aires, ArgentinaTransformation & Change Projects – Process & Technology EnablementRole: Change Management ConsultantCompanies: Falabella | Grupo Mirgor | Grupo TechintContext: ERP / SAP implementations and industrial systems upgradeScope & contribution:
- Supported change management initiatives linked to technology and ERP implementations, integrating process understanding with communication and training strategies.
- Conducted process analysis and mapping (AS IS / TO BE) to assess change impacts and adoption risks.
- Identified improvement areas and defined mitigation actions to support smooth transitions.
- Contributed to the design of communication and training plans to prepare teams for new systems and ways of working.
- Supported user enablement through training coordination and change follow-up.
Falabella – CRM Collections System Upgrade (Chile)Focused on change communication and training strategy for the upgrade of the collections management system (CRM). Conducted AS IS / TO BE process mapping to understand operational changes and support user adoption.Grupo Mirgor – SAP ImplementationParticipated in a SAP implementation initiative, contributing to process understanding and change impact analysis to support communication and training planning.Grupo Techint – Industrial Management System Upgrade (USA)Supported a system upgrade in an industrial plant in Conroe, USA, working collaboratively with an international technology provider. Contributed to change impact mapping, mitigation actions and change strategy definition to support adoption in an operational environment.Outcome:- Clear understanding of process and system impacts supporting change strategy definition.
- Communication and training approaches aligned with operational realities.
- Improved readiness and adoption during technology-driven transformations.
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Formación
- HCMBOK–CERTIFIED PROFESSIONALHuman Change Management Institute2013HCMBOK–CERTIFIED PROFESSIONAL
- Administración de EmpresasUniversidad Nacional de Luján2012Administración de Empresas