Descripción

20+ years in international airline operations at Air France-KLM, managing ground operations across 100+ European stations and customer experience across 230 locations worldwide. My skills in stakeholder management, process design, KPI performance and change management translate well beyond aviation into any sector where complex operations need to run smoothly.

I work with a helicopter view spotting friction and or oppertunities fast, getting the right people aligned, and making sure implementation actually works in practice, not just on paper.

I work in Dutch, English and German.

Outside my corporate career I built Collect.it by Maris, turning beach plastic into handcrafted souvenirs — now run by two Thai women in Koh Samui. Currently continuing the project in Mallorca.

I would love to hear about your project.

Mallorca, Spain | Available remotely across Europe

Idiomas

Neerlandés
Bilingüe o nativo
Inglés
Competencia profesional completa
Alemán
Competencia profesional básica

Preferencias de lugar de trabajo

Acepta trabajo presencial

Palma de Mallorca (hasta 50 km)

Collect.it by Maris Thailand & Mallorca
Founder
enero de 2023 - Hoy (3 años y 5 meses)
Built a brand from scratch turning beach plastic into handcrafted souvenirs. Set up 20+ collection stations and 25+ retail partnerships across Thailand and Mallorca, managing quality, timelines and supplier relationships. Created a simple, replicable production model that the local community could take ownership of. The Koh Samui branch is now fully run by two Thai women. Currently running a new chapter in Mallorca.
Product design Project Management Marketing Salesforce Sales funnel
AFKL International Stations,
Customer Experience Manager & Project / Process Manager
septiembre de 2020 - febrero de 2023 (2 años y 5 meses)
Amsterdam, Netherlands
Led customer experience strategy and implementation across 230 international stations, ensuring consistent, high-quality service worldwide. Directed cross-functional teams to execute CX initiatives, digital tools, and disruption management processes, aligning local operations with central

Key Achievements:
• • Led international projects from concept to execution, coordinating multiple stakeholders and teams.
• • Served as Business Owner for the KLM app and disruption tools, enhancing operational efficiency and customer satisfaction.
• • Developed customer-centric strategies for premium segments and digital journeys.
• • Implemented sustainability programs and trained station teams on best practices.
AFKL International Stations,
Outstation Support Manager Europe
septiembre de 2018 - septiembre de 2020 (2 años)
Amsterdam, Netherlands
• • Provided operational guidance and functional support to station management across 100+ European stations, ensuring safe, compliant, and efficient ground handling processes.
• • Led and participated in multiple projects to improve punctuality, boarding processes, and customer experience, translating strategic decisions into practical operational guidelines.
• • Implemented Zoneboarding in 100+ European stations.
• • Monitored station performance, identified trends, and recommended process improvements to optimize efficiency and service quality.
• • Supported station openings and reopenings, coordinating staff, processes, and cross-functional stakeholders to ensure operational readiness.
• • Delivered training and guidance to station staff, promoting consistency, compliance, and best practices across the European network.
• • Collaborated closely with HQ departments and operational teams to implement ground-handling improvements and operational strategies.
• • Oversaw ancillary sales and commercial activities at stations, supporting revenue optimization while maintaining operational excellence and service quality.