Mauricio Colo

-Management of complex legal and regulatory cases escalated through legal bodies and external organizations.

-Coordination with Legal Counsels to ensure accurate handling of legal inquiries, aligning customer resolutions with regulatory and company standards.

-Handling of VIP and sensitive cases, including executive-level complaints and social media escalations, ensuring high-quality and timely resolutions.

-Analysis and reporting of case trends and performance metrics, contributing to process improvements and enhanced customer experience strategies.

-Analysis and monitoring of the company’s regulatory compliance, ensuring AML/CFT requirements.

-Transaction Monitoring, Monthly Reports, SARs, KYC, PEP Screening, F19 Form

-Coordination and support of the company’s branches in daily operations involving multiple currencies.

-Management of ancillary services such as Western Union operations and tax-free refund processes.

-General administration, organization, equipment, and daily flow

-Review of supplier contracts and clients onboarding

-Documentation, invoicing and payments

-Control of the daily stock flow in Excel and the company's CRM

-Mediation with clients, suppliers and the company's work team.