Acerca de Olga
Experienced in CRM automation, integrations, and process optimization across travel tech, fintech, and SaaS. Skilled in Salesforce, HubSpot, and API-driven solutions to streamline operations and improve efficiency. Focused on solving complex challenges and enhancing business processes through smart, scalable systems.
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Bilingüe o nativo
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Competencia profesional completa
Inglés
Competencia profesional completa
Acepta trabajo presencial
Barcelona (hasta 50 km)
Experiencia
- Travelbooster (SaaS ERP for Travel Industry)CRM administrator & Customer success managerSECTOR AGROALIMENTARIOdiciembre de 2021 - junio de 2024 (2 años y 6 meses)Tel Aviv-Yafo, IsraelTechnical Operations, Governance & CRM Administration• Managed Salesforce configurations, user permissions, workflows, and automation rules, improving reliability and reducing manual workload by 25%.• Designed and maintained governance standards for CRM configuration, user management, and data hygiene.• Built and optimized Flows, Process Builder automations, dashboards, and reports to support continuous improvement and operational visibility.• Implemented and maintained integrations between Salesforce, HubSpot, Asana, and TFS, ensuring consistent data flow and uptime.• Diagnosed and resolved API issues using REST API, Postman, Swagger, andElasticsearch—analyzing payloads, response logs, and performance bottlenecks.• Managed Jira ticket queues for incidents, maintenance requests, and problem management, ensuring timely resolution and documentation.• Coordinated with vendors and internal teams to validate fixes, manage release schedules, and maintain system governance documentation.• Created internal playbooks, escalation procedures, and troubleshooting guides to improve first-time resolution rates. ERP Implementation & Customer-Facing Operations• Led full-cycle ERP onboarding and integrations for enterprise customers, from requirements gathering to go-live.• Delivered technical training sessions, user documentation, and troubleshooting guides to drivesystem adoption.• Oversaw API-based projects and performance monitoring, ensuring stable deployment andcompliance with data governance policies.• Conducted post-launch QA, log monitoring, and regression testing to ensure integration reliability.• Supported change management initiatives and coordinated with stakeholders to minimizedisruption during system updates. Cross-Functional Collaboration & Data Reliability• Partnered with Product and Engineering teams to prioritize and resolve system issues based on field feedback.
- Travelbooster (SaaS ERP for Travel Industry)CRM administratordiciembre de 2021 - junio de 2024 (2 años y 6 meses)Tel Aviv-Yafo, Israel• Developed and optimized custom pages and forms in Salesforce using Apex, enhancing user experience and operational efficiency.• Designed and implemented custom automations and workflows using Flows and Process Builder to streamline business processes and improve team productivity.• Utilized Lightning Web Components to optimize Salesforce interfaces, improving user adoption and system performance.• Led OMS-related improvements in Salesforce, integrating order processing features and ensuring seamless data handling across systems.• Collaborated with cross-functional teams to design and implement scalable, high-performance Salesforce solutions tailored to business needs.• Maintained and enhanced integrations with HubSpot, Asana, and TFS, ensuring smooth data exchange and real-time analytics.• Provided comprehensive training sessions, fostering greater user proficiency and increasing system adoption.• Regularly conducted data quality checks, ensuring data integrity across integrated platforms.• Designed and developed custom reports and dashboards, providing strategic insights to support decision-making.
- Solidpayments (Fintech)CRM & Operations Analystnoviembre de 2020 - noviembre de 2021 (1 año)Tel Aviv-Yafo, Israel• Conducted technical and operational data analysis using SQL, identifying risk trends andreducing default exposure by 15%.• Built dashboards and financial performance reports to improve decision-making for stakeholders.• Designed and implemented CRM lifecycle automation in Monday.com, improving governance, compliance, and onboarding efficiency.• Coordinated with compliance and development teams via Jira for issue escalation and incidenttracking.• Documented recurring system issues, led root cause analyses, and validated post-fix results with vendors and engineering.• Supported process automation initiatives to improve operational transparency and collaboration between teams.
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Formación
- DATA SCIENCE SPECIALISATION2020DATA SCIENCE SPECIALISATION
- BA OF ECONOMICS AND MANAGEMENTRussian State University of Trade and Economics2009BA OF ECONOMICS AND MANAGEMENT
Certificados
- HubSpot Sales Hub SoftwareHubSpot Academy2025
- Revenue OperationsHubSpot Academy2025