Acerca de Olga
Español
Bilingüe o nativo
Inglés
Competencia profesional completa
Acepta trabajo presencial
La Valeta (hasta 50 km)
Experiencia
- ListGlobally –TEAM LEADER | Customer Service & Salesoctubre de 2020 - marzo de 2024 (3 años y 5 meses)Spain• • Led customer service teams, ensuring top-tier service and effective resolution.• • Managed relationships with high-profile clients and ensuring exceptional service quality.• • Designed and implemented customer service strategies, significantly improving response times and customer satisfaction.
- Gaston Sacaze DMCACCOUNT SALES & CUSTOMER SERVICE EXECUTIVEagosto de 2018 - marzo de 2020 (1 año y 7 meses)Peru• • Created and managed customized travel packages for individual and group travelers, ensuring premium service delivery.• • Negotiated with local and international suppliers to secure the best rates and seamless experiences.• • Conducted post-trip evaluations to improve travel services and increase client retention.
- Special Tours (Ávoris Group)BOOKING & OPERATIONS | Customer Servicejunio de 2017 - junio de 2018 (1 año)Spain• • Handled hotel, flight, and tour bookings for both individual and group travelers.• • Ensured accurate service coordination with airlines, hotels, and local operators.• • Provided real-time assistance to customers, ensuring smooth travel experiences.
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Formación
- Master's in International Tourism ManagementRey Juan Carlos UniversityMaster's in International Tourism Management
- Bachelor's Degree in TourismUNEDBachelor's Degree in Tourism