Descripción

Lead UX Researcher with 8+ years of experience helping B2B SaaS teams make better product decisions through user research, product discovery, and ResearchOps. I support teams in running impactful research and building scalable research practices.

Ámbito de especialización en el sector

Idiomas

Inglés
Bilingüe o nativo
Polaco
Bilingüe o nativo
Español
Competencia profesional completa
Francés
Nociones

Preferencias de lugar de trabajo

Solo teletrabajo

Lleva a cabo sus proyectos principalmente en remoto

Zendesk
Lead UX Researcher, AI Agents
enero de 2022 - julio de 2025 (3 años y 6 meses)
Led strategic research initiatives across Zendesk AI and AI Agents launches, such as GenAI Generative Responses and Agent Copilot. Collaborated directly with VP-level stakeholders. Designed and scaled multiple research programs, including international studies, horizontal research initiatives, and survey design review.
Research Strategy User Research
Zendesk
SeniorUX Researcher, Messaging and Mobile
enero de 2022 - febrero de 2024 (2 años y 1 mes)
Developed an annual benchmarking survey for Zendesk Messaging, using driver analysis to uncover adoption issues leading to adoption and product satisfaction growth. Created Zendesk's first UX Research Repository, centralizing insights and improving organizational knowledge sharing.
Shopify
Research Program Manager
enero de 2018 - enero de 2022 (4 años)
Created the Research Handbook, enabling 600+ designers and PMs to independently conduct research. Onboarded new hires and facilitated research office hours to integrate research best practices across teams.