Acerca de Regina
I am a Lead and Align Consultant at Veeva Systems with 5+ years of experience in delivering and supporting enterprise software solutions in regulated environments. I specialize in end-to-end client engagement, from requirements gathering and solution design to implementation, configuration, and post-go-live support.
Inglés
Bilingüe o nativo
Español
Competencia profesional básica
Italiano
Competencia profesional básica
Húngaro
Bilingüe o nativo
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- Veeva SystemsLead Consultantdiciembre de 2024 - Hoy (1 año y 6 meses)Hungary• - Lead a cross-functional team responsible for delivering application enhancements, managing change requests, and resolving incidents within aregulated environment.• - Act as the primary point of contact for the client, ensuring stakeholderexpectations are met through clear communication and proactive delivery management.• - Coordinate and prioritize a portfolio of ad-hoc tasks and small-scale projects, driving timely and quality outcomes.• - Manage business-as-usual operations, ensuring continuous improvement and stability of the client's Veeva application landscape.• - Collaborate with internal stakeholders including product teams, salesrepresentatives, and technical consultants to align on timelines, scope, and resource allocation.• - Provide mentorship and guidance to junior consultants, promoting skilldevelopment and best practices within the team.
- L4Team Coordinatorenero de 2024 - julio de 2025 (1 año y 6 meses)Hungary• • Lead and manage a high-performing team.• • Provide guidance and mentorship to team members to enhance their skills and manage incidents.• • Implement best practices for incident management and resolution.• • Serve as a subject matter expert in the software solutions offered by thecompany.• • Troubleshoot and resolve complex technical issues escalated from lowersupport tiers.• • Ensure high levels of customer satisfaction through effective communication and problem resolution.• • Collaborate with other departments to address customer concerns and feedback.• • Collaborate with software development teams to communicate customer feedback and facilitate product improvements.• • Work closely with other support levels to ensure seamless issue escalation and resolution.
- EAM ServicesConsultantdiciembre de 2022 - diciembre de 2024 (2 años)Hungary• • Serve as a dedicated consultant with in-depth knowledge of Veeva CRM and Veeva Align products.• • Stay current on product updates, features, and industry trends to provide expert guidance.• • Engage with clients to understand their business needs and objectives.• • Provide strategic advice and recommendations on the effectiveimplementation and optimization of Veeva CRM and Veeva Align.• • Lead and oversee the end-to-end implementation process for Veeva Align, ensuring successful deployment and integration.• • Collaborate with cross-functional teams to customize solutions based on client requirements.• • Conduct demo sessions for clients on the functionalities of Veeva CRM and Veeva Align.• • Customize, configure and optimize the systems to meet client goals andobjectives.• • Manage project timelines, milestones, and deliverables to ensure successfulproject completion.• • Collaborate with support teams to ensure timely and effective issue resolution.• • Share knowledge and insights with clients to enhance their use of Veeva CRM and Veeva Align.
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Formación
- PRINCE2 Agile® Project Management Certifications Certified Veeva CRM AdministratorPRINCE2 Agile® Project Management Certifications Certified Veeva CRM Administrator
- Trailhead2019