Acerca de Victoria
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Competencia profesional completa
Experiencia
- Studio Torden S.L. Audiovisual productionProject & Delivery Lead — Strategic Accountsjulio de 2023 - febrero de 2026 (2 años y 7 meses)Madrid, Spain▸ End-to-end project coordination for a strategic retail/distribution client: planning, deliverables tracking, risk management, and quality assurance — without a PM layer above.▸ Direct client relationship management: aligning expectations, communicating progress, and resolving blockers at the business level.▸ Budget tracking and cost control: monitoring deviations and supporting operational decisions in real time.▸ Coordination of internal team and external suppliers to ensure on-time, quality delivery.▸ Workflow standardisation and process improvement to reduce friction and increase delivery capacity.▸ Led digital transformation: implemented Holded for invoicing, expense tracking, and process automation — reducing administrative overhead and improving financial visibility.
- Susumo Gourmet S.L.Internal Project Lead — Process, Operations & Digitalisationnoviembre de 2019 - julio de 2023 (3 años y 8 meses)Madrid, Spain▸ Led end-to-end digitalisation projects as internal project owner: scoping, vendor selection, implementation, and team adoption across all 4 restaurant locations.▸ Implemented Haddock POS system and Skello workforce management tool; integrated third-party platforms (Flipdish, LastApp) with the core system to unify operations.
- Accenture Outsourcing – Coty/AstorSAP OTC Functional Lead & Team Lead | SAP ECC SDenero de 2010 - noviembre de 2019 (9 años y 10 meses)Madrid, Spain▸ SAP ECC SD / OTC Functional Lead (SME) in an international environment, combining projects, rollouts, and hybrid support (evolutionary improvements + incidents).▸ SD–LE integration focus: ensured a stable flow Sales Order → Outbound Delivery → Picking/Packing → PGI → Billing, isolating breaks across configuration, master data, process execution, or integration.▸ IDocs / EDI & interface-driven processes: supported and troubleshot inbound/outbound interfaces impacting OTC and logistics execution, analyzing IDoc statuses/errors and coordinating fixes with integration/ABAP teams.▸ Root Cause Analysis (RCA) & functional troubleshooting: identified the source of issues (configuration, data, process, or integration) and coordinated resolution with SD–MM–FI teams and technical/ABAP support when required.▸ Delivered corrective and preventive solutions: improved rules and controls across pricing, billing, deliveries/returns, and credit processes, supported by clear functional documentation to reduce recurrence.▸ End-to-end change delivery: requirements workshops with the business/BPOs, functional design, planning, UAT & regression testing, deployment support, and hypercare stabilization.▸ Team Lead: coordinated and prioritized work for a distributed team (5 in Spain + 6 in the Philippines), tracked deliverables and SLAs, and aligned stakeholders through clear communication and ownership..
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Formación
- Bachelor's Degree ComputerUniversidad Nueva Esparta2007Bachelor's Degree Computer
- ScrumScrum