Daniel Wollmann

The goal of this project was to structure new business process for property management in compliance with US FEMA rules, including basic property management data architecture, key processes for on-boarding and off-boarding processes, and all processes related to tenant management. Phase 1 was process mapping and documentation, followed by implementation in CRM and Power Platform, with automation and AI features.

• Lead product adoption and utilization growth in customers and the partner ecosystem, driving growth on revenue and monthly active usage, while pursuing brands and customer referral cases across Dynamics 365 Customer Experiences Applications (Sales, Marketing, Customer Service, Contact Center).

• Drive opportunity wins and product adoption for targeted S500 brands, collaborating with the field and account teams on opportunities, addressing 40% of the global revenue target and impacting active usage growth of 35%.

• Public Speaking at conferences and executive technical leadership sessions at the executive briefing center to position products strategy, drive alignment on AI strategy and customer's goals. Awarded in May 2025 as Executive Briefing Center Performance Excellence.

• Cross-functional collaboration leadership on early access program or roadmap feature preview framework, connecting customers and partners from early adoption to go to market activities in closed collaboration with product managers and engineering.

• Supported and orchestrated pilots and proof of concept in opportunities, providing product expertise, business requirements assessment and alignment with product features and roadmap, orchestrating solutions for issues with engineering, accelerating opportunity execution.

• Cross-function collaboration leadership to orchestrate the Customer Service and Contact Center demo releases for technical sellers, in close collaboration with product marketing and engineering, empowering our sellers to reduce the time spent on building and customizing demos.

• Early adoption program for Autonomous AI features with customers and partners during the preview cycle, bringing +25customers to the program and orchestration feedback and usage scenarios back to engineering.

• Product feature leadership and execution of Dynamics 365 Customer Service products, Omni-channel and contact center capabilities, from roadmap planning, functional specification and prioritization, through engineering development, and go to market activities.

• Led the roadmap execution from the acquisition of Nuance Technologies in the scope of Contact Center product, cross collaborating with 7 engineering teams.

• Led Product functional specification design, UX reviews, technical design reviews, feature prioritization decisions, and cross-collaboration in dependencies across different engineering organizations.

• Released 1 product (Dynamics 365 Contact Center) and 4 different features areas, including a new voice bot platform.

• Engaged with multiple customers for product early release testing, leading feedback to engineering before official release dates.