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Competencia profesional básica
Experiencia
- PAPERNESTVP Sales and Account Managementfor Mid-Marketjunio de 2022 - Hoy (4 años y 2 meses)Barcelona, SpainLeading a team of 150+ Inside Sales, Account Managers, Sales Enablement and Sales Operations in Spain, France and Italy. Member of the performance committee, group of 15 top leaders of the company• Increased annual revenues up to +30mn and increased contribution margin by x2 up to 4mn in just 2 years• Defined and implemented a commercial strategy and go-to-market plan for Mid-market that covered, team reorganization, territory planning, compensation strategy, and recruited and trained more than 200 people
- TRIPADVISOR CO. - THE FORKAssociate Director Sales and Service OperationsHIGH TECHenero de 2019 - junio de 2022 (3 años y 5 meses)Barcelona, SpainResponsible for a team of Project Managers focused on Sales Operations and Service Operations and a team of Product Managers and Developers focused on Salesforce. Part of TheForkLeaders, a group of the 35 top leaders of the company• Defined and leading the implementation of a 3 Year Plan to achieve Operational Excellence within Sales, Account Management and Customer Care teams which includes creation of new teams, teams focus and processes automation Principal of Business Responsible of a portfolio of strategic projects and acted as Head of Customer Care managing a team of 120+ people• Led the definition and implementation of the go-to-market strategy to restart the business and ramp up revenues as fast as possible in 22 countries after Covid crisis matching previous year revenues in less than one month• Led the integration of Sales, Marketing and Operations departments after acquiring a major competitor present in 7 countries and identified and implemented €4mn in synergies
- Kearney (AE)Management ConsultantCONSEJO & AUDITORÍAjunio de 2016 - junio de 2018 (2 años)Dubái, Emiratos Árabes UnidosParticipated in different projects across industries in the Middle East focused in Sales and Strategy topics• Led the commercial restructuring of leading airline in the GCC by enhancing the revenues management process, reconfiguring aircrafts, optimizing the channel mix and introducing new services in their portfolio• Led the strategy definition of the radio, music and video games industries for a GCC government with highly ambitious growth values, more than 200% by 2030• Designed the go-to-market strategy for the B2B segment of a leading Telecom operator in the GCC by analyzing the different channel customers, costs and capabilities expecting to increase its profitability by 30%• Coordinated the PMO workstream for the nationwide patient care model revamp for the Saudi Ministry of Health• Defined the customer segmentation of a leading Telecom operator by analyzing, clustering and segmenting customers based on their potential and expecting to increase the channel revenues by 20%• Collaborated in the strategy development for a leading Telecom operator by analyzing and assessing global telecom trends and local market status
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Formación
- Master in Business AdministrationIESE, UNIVERSIDAD DE NAVARRA2015Master in Business Administration
- M.Sc Telecommunications EngineeringPOLYTECHNIC UNIVERSITY OF CATALONIA (UPC)2008M.Sc Telecommunications Engineering