Conjunto de habilidades profesionales (20)
Diego en pocas palabras
> Senior IT, Telecoms and Data communications Engineer (Ericsson, Siemens, T-Mobile, Nokia, AT&T)
> Broad experience on GSM, UMTS and TCP/IP Networks. LTE trained (AT&T).
> International experience working within large scale Telecom/IT environments including 8 years across Europe (Germany, France, Spain and Italy).
> WAN/LAN/WLAN infrastructure design, planning and deployment in mainly OSPF and BGP routing environments. Troubleshooting (SMARTS, Netdoc), Cisco CLI and WLAN coverage (Cisco Prime). Cisco Catalyst, 93xx, 65xx, 45xx, 36xx and 35xx series and ASR1001 – L3 switches -
> PMP® and Six Sigma GREEN BELT Certified.
> Cisco CCNAX, TSHOOT v2.0, ROUTE v2.0 & SWITCH v2.0 for CCNP completed -
> Pre-Post Sales Care and Support Engineer and skills on Project Management.
> OSS, UNIX and Oracle DBA (oficial training), SQL, Scripting. NMS.
> Circuit Switching. AXE: MSC/SSF, SCP, HLR. IOG – AXD 301/311 (ATM networks).
> Intelligent Networks. Prepaid Systems. Charging System 3.0 (CS3.0). Billing Systems –
> Strong experience of technically leading complex projects throughout different phases of the IT lifecycle - Deployment, planning, integration, testing, installation, upgrade, commissioning, monitoring, problem tracking, diagnosis, troubleshooting and resolution of customer support requests.
> Excellent work quality, quick learner, innovative, responsible, proactive.
> Strong inter-personal, customer-facing and relationship building skills.
> Excellent verbal and written communication skills.
> Availability to travel.
Experiencia
- TKEGlobal Network Service AnalystHIGH TECHfebrero de 2024 - Hoy (10 meses)Madrid, España> Support Global IT Infrastructure Operations related with corporate network following ITIL best practices for, Incident/Major Incident Management, Service Request Management, Problem Management, and Change Management to ensure the provisioning and operation of high-quality IT services to internal customers.> Give advice and work with regional IT internal teams and external IT providers to define & improve IT Service Management practices across the organization.> Coordinate and attend regular Service Management calls.> Give support in any Major Incident that may have impact on business continuity.> Analyze relevant KPIs and follow up Service provision performance to ensure the compliance of OLAs and SLAs.> Generate regular Service Reports based on the information provided by the ITSM tool (ServiceNow) and Global Data Warehouses.> Provide support to manage external IT infrastructure Operations Service Providers.> Provide support to schedule IT infrastructure maintenance and patching activities.> Communicate any scheduled outage as well as any unexpected Service interruption.> Technologies: Cisco, Palo Alto Netwoks, Prisma SDWAN (Cloudgenix), Cisco Meraki, 3Com, Solarwinds, Service Now, ITIL Best Practices-.
- AT&TSr. Specialist – WAN/LAN/WLAN Network Engineer (Planning & Design)TELECOMUNICACIONESfebrero de 2017 - Hoy (7 años y 9 meses)> Analyse and propose the best solution for new facilities and the performance improvement of the existing network infrastructure.> Review network infrastructure design, review network facility requirements, equipment requirements. Attend project/client meetings as required. (with PM, clients and other stakeholders)> Request/pre-order network hardware, circuits and other associated network components as per the proposed solution. Support Implementation activities with post-Planning on the project team.> Creates detailed project implementation plans to establish everything required for successful implementation of the project.> Calculates budgets, monitors progress, timelines, milestones and adjusts plans as necessary to see tasks through to completion.> Utilizes electronic tools associated with project management (PMATT), .NET Network Design (Netviz), Troubleshooting (SMARTS, Netdoc), WLAN coverage (Cisco Prime), task assignment (SORTS, ESS), project productivity and documentation (HP-PPM), site details (CRELink, ATHENA), circuit ordering (OIL, iCORE, IGLOO, IOS), equipment ordering (MDSI), wireless coverage (RMAP).> Interfacing for tasks distribution (PMATTs, MACs), in a timely manner, among the team, for the requirements and planning requests received from stakeholders, Project Managers and higher levels.
Recomendaciones externas
Formación
- Ingeniero en Electronica (Telecomunicaciones)Universidad de Buenos Aires (UBA)2020
Certificados
- Project Management ProfessionalPMI2020