Acerca de Hermann
Senior Engagement Manager with over 15 years of experience leading complex IT programs and projects in international and multicultural environments. Strong expertise in delivering CRM and business process/workflow automation solutions. Trusted advisor to clients, supporting large-scale digital transformations and Centers of Excellence setup. Proven leader in managing high-performing consulting teams and ensuring delivery excellence, governance, and value realization. Results-driven, with a strong focus on customer satisfaction and business outcomes.
Francés
Bilingüe o nativo
Inglés
Competencia profesional completa
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- PegasystemsSr Project Delivery LeaderEDICIÓN DE SOFTWAREfebrero de 2019 - Hoy (7 años y 4 meses)Paris, France- Leading end-to-end delivery of programs (CRM, workflow automation, 1:1 customer engagement) using Agile best practices to meet scope, timeline, budget, quality, and ROI targets.- Acting as a trusted advisor to clients and partners, leading stakeholder engagement and transformation initiatives, including Center of Excellence (CoE) setup and enablement.- Leading high-performing consulting teams by setting clear direction, defining responsibilities, and fostering a culture of delivery excellence.- Ensuring project health through forecasting, governance, change control, margin management, and revenue commitments from statement of work through extensions.- Expanding account value through successful delivery and adoption in close collaboration with sales and partners.
- CA Technologies,Services Engagement ManagerEDICIÓN DE SOFTWAREabril de 2018 - enero de 2019 (9 meses)Paris, France- Ensured the project plan aligned with the scope and deliverables defined in the Statements of Work (SoW).- Collaborated closely with assigned SMEs, including Architects, Consultants, TSOs, and Global Practice teams, to define the delivery approach and develop the Work Breakdown Structure (WBS).- Controlled scope to ensure no work was performed outside the contracted agreement.- Maintained a comprehensive project schedule covering tasks, resource allocation, progress tracking, and performance against the baseline plan.- Provided regular status reports to clients and CA Services management.- Managed project cost tracking, budgeting, and forecasting.- Contributed to services proposals, including presales meetings, RFP/RFI responses, and project scoping.
- Automic Software (now acquired by CA Technologies),Project DirectorEDICIÓN DE SOFTWAREenero de 2013 - marzo de 2018 (5 años y 2 meses)Paris, France- Project Management (migration, implementation, expertise, ..) around automation in critical production contexts (ERP SAP, PeopleSoft, JDE, Dynamics AIX, …)o Manage AUTOMIC resources and ensure the adequate resources are staffedo Led risk management and mitigation activities"o Managed executive steering committeeso Supported presales activities (presales meeting, RFP/RFQ, project scoping …)
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Formación
- Master - Management of Information SystemsEcole Centrale Paris2008Master - Management of Information Systems
- MPSI/MP*EP - Polytechnique Côte d'Ivoire2004MPSI/MP*