Acerca de Igar
ES:
Ayudo a las empresas a transformar IT en una función escalable, fiable y alineada con el negocio.
Más de 20 años de experiencia evolucionando desde ingeniería de software hasta roles de Head of IT, cubriendo delivery, operaciones de servicio y gobierno de plataformas.
Especializado en transformación IT a lo largo de todo el ciclo: build → run → optimize (ITIL4, DevOps, operaciones impulsadas por IA).
Impacto reciente:
• MTTR ↓30% y reducción de incidencias ↓25% mediante implantación de ITIL4
• Automatización con IA ampliando el control de calidad del 3% al 70%
• Ahorro de 300K€/año gracias a un asistente de IA (ROI x2)
Lidero equipos (20+), gestiono presupuestos de millones de euros y alineo IT con resultados de negocio medibles.
Disponible para liderazgo interino, programas de transformación o escalado operativo.
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ENG:
I help companies transform IT into a scalable, reliable, and business-aligned function.
20+ years evolving from software engineering to Head of IT roles, covering delivery, service operations, and platform governance.
I specialize in IT transformation across the full lifecycle: build → run → optimize (ITIL4, DevOps, AI-enabled operations).
Recent impact:
• MTTR ↓30% and incidents ↓25% through ITIL4 implementation
• AI-driven automation scaling quality monitoring from 3% to 70%
• €300K/year savings via AI assistant (2x ROI)
I lead teams (20+), manage €M budgets, and align IT with measurable business outcomes.
Available for interim leadership, transformation programs, or operational scaling.
Inglés
Bilingüe o nativo
Español
Bilingüe o nativo
Francés
Competencia profesional completa
Ruso
Bilingüe o nativo
Acepta trabajo presencial
Castelldefels (hasta 50 km)
Experiencia
- Zurich Insurance Group Ltd ZurichES - BU | IT Platform Owner (CRM)junio de 2025 - Hoy (1 año)Barcelona, Spain• ● Manage €2.4M+ annual budget across CRM ecosystem (Salesforce, Genesys, platform evolution)• ● Strengthened platform resilience and compliance by implementing backup, monitoring, and GDPR-aligned data governance• ● Delivered AI assistant for 300+ agents, reducing AHT by 20% and improving FCR by 15%, generating €300K annual savings (~2x ROI)• ● Implemented AI-driven quality monitoring, scaling coverage from 3% manual to 70% automated across 2M+ calls/year• ● Positioned platform capabilities to support broader IT transformation in customer operations
- Zurich KlincHead of IT Service Managementjunio de 2023 - junio de 2025 (2 años)Barcelona, Spain• ● Built and led a 20-member IT Service Management organization supporting 500+ users• ● Delivered full ITIL4 transformation, moving IT from ad-hoc to structured enterprise operations• ● Implemented end-to-end ITSM processes (Incident, Problem, Change, Request) and governance• ● Reduced MTTR by 30% and incident volume by 25%, significantly improving service stability• ● Introduced SLA/KPI frameworks enabling data-driven performance and accountability• ● Established strong alignment between IT and business, improving responsiveness and service quality
- Zurich KlincSenior Project & Release Managerjulio de 2022 - junio de 2023 (11 meses)Barcelona, Spain• ● Led delivery of multi-channel SaaS platform across mobile, web, and backend systems• ● Implemented Release Train model, improving delivery predictability and release cadence• ● Reduced production incidents via structured release governance and quality controls• ● Accelerated time-to-production for critical fixes• ● Ensured audit compliance and traceability across all releases
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Formación
- Bachelor of Engineering (B.Eng.)Concordia University2006Bachelor of Engineering (B.Eng.)
- AI for Leaders – Digital TransformationAI for Leaders – Digital Transformation