Acerca de Marc
Telecommunications engineer and IESE MBA with 15+ years of experience in
telecommunications and financial services. Former IT and management
consultant with 8 years at CaixaBank leading large-scale digital transformation
initiatives including AI chatbots, Salesforce CRM migration, and advanced
analytics projects. Currently responsible for key digital banking products
impacting millions of customers annually. Lecturer in AI, data governance, and IoT
at business schools alongside professional work.
My technology blog :
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Portugués
Competencia profesional básica
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Catalán
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Acepta trabajo presencial
Barcelona (hasta 50 km)
Experiencia
- TBS and Nuclio Business Schoolslecturerenero de 2024 - Hoy (2 años y 7 meses)I teach topics including AI implementation, chatbots, generative AI, IoT, and data governance, with over 80 hours of teaching experience delivered to date.
- CaixabankProduct and Service Owner APP/WEBBANCA & SEGUROSenero de 2017 - Hoy (9 años y 7 meses)-Product and Service Owner APP/WEB-Product owner of the contact section in APP /WEB (Contactinformation, appointment, messaging service) - 35MM messages/year -10MM appointments/year-Product owner of the new help section in APP /WEB - 5,5MMqueries/year in 2025-Leading the redesign of the contact section using AI with anestimated cost saving of €1MM-Responsible for the Knowledge Management of the supportinformation > 1.600 FAQs-Responsible for the implementation of 600 queue Managementsystems in branches with high customers inflow
- InfosysMBA Internjunio de 2016 - agosto de 2016 (2 meses)Bengaluru, Karnataka, India-2nd runners up of the Infosys Business Plan Competition. Why and how should Infosys enter the SME segment? -Instep project: Analysis of the IoT and Smart Cities market and recommendations
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Formación
- Master of Business Administration (MBA), Full Time MBAIESE Business School2017Master of Business Administration (MBA), Full Time MBA
- Master of Science (MSc)Telecom ParisTech2008Master of Science (MSc)