Acerca de Matei
Inglés
Bilingüe o nativo
Rumano
Bilingüe o nativo
Español
Competencia profesional completa
Experiencia
- ICAR EVENIMENTE IASI,City guidenoviembre de 2021 - Hoy (4 años y 7 meses)Romania• • Provided high-quality customer care, addressing feedback and resolving concerns to enhance customer satisfaction and loyalty.• • Organized and personalized tours based on individual customer preferences, offering insights into historical, cultural, and local attractions in Iasi.• • Led engaging city tours for diverse groups, sharing in-depth knowledge of local history and landmarks while adapting style to suit audiences.• • Created promotional materials and collaborated on marketing initiatives to attract tourists, increasing tour visibility and engagement.
- UNIREA HOTEL & SPA Iasi,Front desk receptionistoctubre de 2018 - noviembre de 2019 (1 año y 1 mes)Romania• • Warmly welcomed guests, facilitating a smooth check-in/out process while providing assistance and information to improve guest experiences.• • Oversaw reservations through multiple channels (on-site, online, phone), ensuring accurate scheduling and seamless service using ORACLE's Fidelio software.• • Managed office materials, coordinated external services (courier, car rentals, tour bookings), and maintained high standards in guest services across departments.• • Mentored and trained new receptionists over structured 3-month programs, providing guidance on hotel policies, customer service techniques, and system usage.• • Communicated with Housekeeping, Restaurant, and Spa departments to resolve guest issues, maintain service quality, and address software-related concerns.
- ACROTEL ATHENAWaiterjunio de 2021 - octubre de 2021 (4 meses)Elia, CR, Greece• • Quickly prepared tables, coordinated food and drink orders, and delivered exceptional table service to provide a seamless guest experience.• • Managed minibar inventory in guest rooms, ensuring timely restocking to maintain a high standard of service.• • Balanced responsibilities in both the dining and room service areas, maintaining consistent quality and customer satisfaction during peak hours.
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Formación
- High School DiplomaCostache Negruzzi National College2018High School Diploma
- BSc in MarketingAlexandru Ioan Cuza University of Iasi2023BSc in Marketing
Certificados
- Bachelor's Degree in Economic SciencesAlexandru Ioan Cuza University of Iasi2025