Shane Macklin

Earned an internal promotion to lead commercial financing and leasing solutions following strong performance in client acquisition.

Performance & Target Achievement: Maintain an excellent execution record,

• • consistently achieving between 130% and 170% of assigned revenue and commercial targets while scaling high-volume corporate account streams.

Portfolio Management: Oversee a high-volume portfolio of 300+ corporate UK SMB accounts, acting as the primary advisor for IT asset optimization, hardware lifecycle management, and procurement workflows.

Financial Solutions Coordination: Lead UK hardware financing and leasing operations in close partnership with a Tier-1 European bank, helping corporate clients structure practical, cost-effective asset management options.

Client Retention & Growth: Build trusted, long-term partnerships with corporate decision-makers, working collaboratively to understand their requirements, minimize churn, and identify mutually beneficial upgrade paths.

Team Support & Enablement: Develop and deliver clear training sessions on financial deal structuring for regional sales teams, helping improve internal financing adoption rates across active pipelines.

Cross-Functional Alignment: Coordinate with bank underwriters, product experts, and logistics teams to keep fulfillment smooth, proactively resolving delivery blockers to support a positive client experience.

Pipeline Development: Identified and re-engaged dormant and high-potential UK

• • corporate accounts, establishing initial contact and successfully converting them into active, recurring buyers.

Order Fulfillment & Coordination: Facilitated high-value and complex corporate hardware orders, ensuring clear communication and accurate specifications throughout the customer lifecycle.

• • Escalation Handling: Managed the primary corporate escalation and communication workflows for the UK region, assisting clients with logistics challenges, back-orders, and tech migration questions.

In this role, I managed end-to-end global logistics and support for international medical assistance cases, serving as the central point of contact between medical networks, transport carriers, and families to ensure seamless coordination. I performed rigorous reviews of insurance documentation within legal and regulatory frameworks, effectively mitigating financial risks and preventing errors while ensuring customers received accurate and appropriate coverage support. Navigating a high-stakes environment, I conducted rapid risk assessments and exercised sharp, balanced judgment to resolve time-critical emergencies and manage complex operational variables under intense pressure.