Vincent Galindo

I’m a bilingual (English/Spanish) Remote Customer Support & Operations professional with 10+ years serving U.S.-based clients in financial services, law, answering services, telecom, and AI-driven tools.

I help remote teams keep customers happy and operations smooth: handling support (phone, chat, email), appointment setting, account and access issues, and clear documentation so nothing falls through the cracks.

On the backend, I’ve managed small remote teams, built and maintained workflows in GoHighLevel, Calendly, and Google Sheets, and supported leadership with scheduling, onboarding, and process fixes. On the technical side, I handle basic troubleshooting (accounts, devices, connectivity, MFA, phishing/password hygiene) and I’m actively training in Windows/Linux, networking basics, and Python to grow deeper into tech and IT support.

If you need someone who can talk to customers, understand the ops, and isn’t afraid of the tech, I’m a strong fit for customer support, customer success, appointment setting, and entry-level tech support roles.