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Alejandra AlconAA

Alejandra Alcon

PMP® | AI & Knowledge Project Manager

300 €/día
Barcelona, ES
3-7 años

Tiempo medio de respuesta: 1h

Acerca de Alejandra

Hi! I’m Alejandra, a certified Project Manager focused on AI integration, customer operations and team enablement.

I help companies streamline internal processes, deliver impactful training, and implement tools that enhance daily operations. My approach combines structure and empathy to empower teams and drive meaningful change.

With a strong background in tech and SaaS, I have led cross-functional initiatives that improve efficiency, elevate support quality and foster smarter workflows through clear communication and data-driven decisions.

What I bring to the table:
  • End-to-end project and change management expertise
  • Deep knowledge of Customer Success operations and enablement
  • Strong skills in training design, content strategy, and quality audits
  • Experience with HubSpot, Salesforce, Looker and Jira.
  • Fluent in English, Spanish, Catalan, and Portuguese

Based in Barcelona and open to remote opportunities.

Let’s connect and build something great together!
  • Español

    Bilingüe o nativo

  • Inglés

    Competencia profesional completa

  • Portugués

    Bilingüe o nativo

  • Catalán

    Competencia profesional completa

Solo teletrabajo
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Experiencia

  • PayFit España
    Knowledge and AI Project Manager
    HUMAN RESOURCES
    septiembre de 2024 - julio de 2025 (10 meses)
    Barcelona, Spain
    • Lead strategic AI and knowledge management projects to boost efficiency and quality across Customer Support operations.
    • Manage and improve AI assistant tools by tracking adoption, evaluating performance, and integrating user feedback for continuous optimization.
    • Design and deliver training programs to strengthen both soft and hard skills within CS teams.
    • Oversee internal communications for the Customer Success department, ensuring clear, consistent, and engaging messaging across teams and initiatives.
    artificial intelligence Project Management Knowledge Management
  • Social Initiative
    Philanthropy Project Lead (Volunteer Initiative)
    diciembre de 2022 - diciembre de 2023 (1 año)
    Barcelona, España
    • Initiated and led two year-end campaigns within a former workplace to support children in need, in support of the Red Cross and a local organization.
    • Raised a total of €1,670 and collected over 384 toys through employee participation and company-sponsored donations.
    • Promoted a culture of solidarity and social responsibility during the holiday season.
  • Doctoralia España
    Customer Success Specialist
    marzo de 2021 - septiembre de 2024 (3 años y 6 meses)
    Barcelona, Spain
    • Led Customer Success initiatives across my client portfolio.
    • Implemented effective cross-sell strategies to drive growth.
    • Provided strategic advice to strengthen client engagement.
    • Ensured high levels of satisfaction and client retention.

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Formación

  • Master of Project Management
    Universitat de Barcelona
    2024
    Master's degree, Project Management
  • International Relations
    UNICURITIBA
    2019
    Bachelor's degree, International Relations

Certificados

Conjunto de habilidades profesionales

Categorías