Acerca de Alejandra
Hi! I’m Alejandra, a certified Project Manager focused on AI integration, customer operations and team enablement.
I help companies streamline internal processes, deliver impactful training, and implement tools that enhance daily operations. My approach combines structure and empathy to empower teams and drive meaningful change.
With a strong background in tech and SaaS, I have led cross-functional initiatives that improve efficiency, elevate support quality and foster smarter workflows through clear communication and data-driven decisions.
What I bring to the table:
- End-to-end project and change management expertise
- Deep knowledge of Customer Success operations and enablement
- Strong skills in training design, content strategy, and quality audits
- Experience with HubSpot, Salesforce, Looker and Jira.
- Fluent in English, Spanish, Catalan, and Portuguese
Based in Barcelona and open to remote opportunities.
Let’s connect and build something great together!
Español
Bilingüe o nativo
Inglés
Competencia profesional completa
Portugués
Bilingüe o nativo
Catalán
Competencia profesional completa
Solo teletrabajo
Lleva a cabo sus proyectos principalmente en remoto
Experiencia
- PayFit EspañaKnowledge and AI Project ManagerHUMAN RESOURCESseptiembre de 2024 - julio de 2025 (10 meses)Barcelona, Spain
- Lead strategic AI and knowledge management projects to boost efficiency and quality across Customer Support operations.
- Manage and improve AI assistant tools by tracking adoption, evaluating performance, and integrating user feedback for continuous optimization.
- Design and deliver training programs to strengthen both soft and hard skills within CS teams.
- Oversee internal communications for the Customer Success department, ensuring clear, consistent, and engaging messaging across teams and initiatives.
- Social InitiativePhilanthropy Project Lead (Volunteer Initiative)diciembre de 2022 - diciembre de 2023 (1 año)Barcelona, España
- Initiated and led two year-end campaigns within a former workplace to support children in need, in support of the Red Cross and a local organization.
- Raised a total of €1,670 and collected over 384 toys through employee participation and company-sponsored donations.
- Promoted a culture of solidarity and social responsibility during the holiday season.
- Doctoralia EspañaCustomer Success Specialistmarzo de 2021 - septiembre de 2024 (3 años y 6 meses)Barcelona, Spain
- Led Customer Success initiatives across my client portfolio.
- Implemented effective cross-sell strategies to drive growth.
- Provided strategic advice to strengthen client engagement.
- Ensured high levels of satisfaction and client retention.
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Formación
- Master of Project ManagementUniversitat de Barcelona2024Master's degree, Project Management
- International RelationsUNICURITIBA2019Bachelor's degree, International Relations
Certificados
- Generative AI Overview for Project ManagersProject Management Institute2024
- Project Management Professional (PMP)®Project Management Institute2025