Anett Kovacs

Led teams in implementing Salesforce and Hubspot solutions to optimize processes across sales, marketing, and finance. Managed Salesforce integration to ensure seamless data flow and improved reporting accuracy. Facilitated Agile ceremonies, driving on-time delivery and team alignment. Collaborated with stakeholders to define goals, optimize workflows, and enhance data management. Delivered process improvements, enhancing forecasting and operational efficiency.

Led incident management, ensuring fast issue resolution aligned with SLAs. Facilitated communication between cross-functional teams and international clients, ensuring clear and transparent incident resolution. Conducted data analysis to track incident trends, improving operational efficiency and decision-making. Collaborated in Agile environment to maintain effective service desk operations, enhancing client satisfaction and team productivity.

Managed communication and processes for residents, liaising between families, solicitors, and law enforcement. Developed strong interpersonal skills, assisting in the rehabilitation process by connecting residents with support systems.