Habilidades profesionales (12)
Enri en pocas palabras
Perfil internacional, con más de +18 años de experiencia en el mundo de las IT Ops.
Tengo experiencia en dirección de Service Management, Delivery, Programme y IT Operation.
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IT / OPs Senior over 18 years in corporate environments as Head for IT Operations, Infra, Delivery, Programme , always focussed to engage with key business stakeholders at up to CxO level, clients & 3rd parties, for translating "Technical Projects" to business assets as "Delivery Services" according and aligned to the business strategy.
I have worked for a number of companies in several different market industries across different cultures / regions around the world and always "following the sun".
1. Infrastructure & IT Operations Management experience.
2. Driving and defining IT strategy.
3. Budgetary experience
4. Good communication Skills
5. Experience of negotiating with and managing third parties
6. Good Project Management Experience & Practises (ITIL, PMP, Programme & Agile)
7. Experience of managing multiple IT disciplines.
( software development, technical support, systems architecture ...etc.)
Experiencia
- TSBIT Senior Service Manager for IT Operations, UKBANCA & SEGUROSjunio de 2016 - Hoy (8 años y 11 meses)Barcelona, EspañaFor more than 3 years,I have been within involved and leading the following areas:- Programme- Delivery- Service Management- Transformación Digital- IT Operations--
- Vincere (The Access Group) /Service Manager for EMEA & US (IT Ops Services &enero de 2022 - enero de 2024 (2 años)Málaga, Spain• Reporting to the Head of Professional Services for EMEA and USA.• Lead data migration and solution implementation projects from start to finish and their delivery to the clients across EMEA & USA to our platform. Managing Budget for more of+250K.• Collaborate with Engineering teams, Product Owners, Customer Success, Data Architects and Technical Consultants to implement solutions• Manage client relationships and expectations to ensure successful project deliveries that meet or exceed customer expectations.• Review and supervise the different stages: Design, Delivery, Q&A, Production & Post-production• Track budgets, project milestones, dependencies, and all aspects of the delivery process to meet customer commitments.• Managing external consultants and resources when necessary.
- Banc SabadellSenior Programme Manager (Technology Transformation)enero de 2020 - enero de 2022 (2 años)Barcelona, Spain• During my transition into this role, I have been working directly with the CIO & Transformation Director to transfer all the IT Ops responsibility to TSB (our internal client) as part of our global Exit plan.• Promoted to Senior Programme Manager for the new global structure designed in Spain to lead all the transition & transformation technology.• Creation and Integration of the services portfolio with Servicenow (SNOW!), HPSM & Remedy.• Member of the IT Ops Management team to ensure we complete the transformation plan from multi vendor into production.• Participate in the certification of the transition of the different programmes (Delivery to Production)• Lead the new IT transformation programme & Innovation for all the banks.• Team Management 2-4 External Staff
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