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Otras habilidades profesionales (12)
Sector de especialización
Fernando en pocas palabras
With a strong focus on Service Cloud and Sales Cloud, I have developed deep expertise in Salesforce architecture, earning 26 certifications, including the prestigious System & Application Architect credentials. My proficiency extends to the successful implementation of complex Salesforce solutions, including:
- Marketing Account Engagement (Pardot)
- Agentforce
- Digital Engagement (Webchat, Chatbot, and WhatsApp)
- Amazon Connect / Service Cloud Voice
- CTI integrations with Omni-Channel
- Case Assignment & Escalation Rules
- Entitlements & Milestones for SLA Management
- Salesforce Knowledge
I am particularly have hands-on experience in Salesforce Industries, with a strong interest in Health Cloud and Communications Cloud.
- OmniStudio (ex Vlocity)
- Industries CPQ
- EPC (Enterprise Product Catalog)
- IOM (Industries Order Management)
Experiencia
- Salesforce Architecture ServicesSalesforce Solution ArchitectHIGH TECHmarzo de 2014 - Hoy (11 años y 2 meses)
- Technical Architect – Aviva Insurance (UK): Led Provider Search System implementation and EDI billing integration using Batch Apex & Bulk API.
- Agentforce Architect – Telefónica (Spain): Designed a PoC for Agentforce, enabling presales teams to attach high-level solutions to Opportunities.
- Service Cloud Architect – Sanofi (Spain): Implemented AWS Connect & Service Cloud Voice, optimizing OmniChannel, Email-to-Case, and Milestones.
- Main Architect – Lumos Fiber (US): Designed Salesforce Communications Cloud for B2C, integrating Experience Cloud, Service Cloud, and Digital Engagement.
- Main Architect – Frontier (US): Led Salesforce Communications Cloud for B2C/B2B, integrating RingCentral CTI with Service Cloud.
- Technical Architect Support – Windstream (US): Supported Vlocity Communications Cloud for B2C/B2B, configuring OmniChannel and CTI integrations.
- Solution Architect – Metrogas (Argentina): Implemented Field Service Lightning (FSL) to optimize field workforce management.
- Technical Architect – El Correo (Spain): Developed Salesforce RFP technical responses for AWS Connect & Service Cloud Voice.
- Service Cloud Technical Architect – Abbott (US): Delivered customized Service Cloud solutions for client needs.
- Service Cloud Solution Architect – Salesforce Latam: Implemented Service Cloud for major banking clients (ITAU Bank & Estado Bank in Chile).
Recomendaciones externas
Formación
- Master of Business AdministrationUniversidad Católica del Uruguay2010
Certificados
- Salesforce Certified Application ArchitectSalesforce2021
- Salesforce Certified Platform Developer ISalesforce2018
- Salesforce Certified Experience Cloud ConsultantSalesforce2020
- Salesforce Certified Service Cloud ConsultantSalesforce2017
- Salesforce Certified Sales Cloud ConsultantSalesforce2018
- Salesforce Certified B2C Commerce DeveloperSalesforce2023
- Salesforce Certified OmniStudio DeveloperSalesforce2022
- Salesforce Certified Industries CPQ DeveloperSalesforce2022
- Salesforce Certified System ArchitectSalesforce2021