Hi! I’m Paula, a consultant dedicated to identify problems and design seamless and impactful solutions. After graduating in Biology I specialized in Environmental Management, interested in understanding the connection between human beings and the outside world. My career began as an environmental management Consultant, but I progressively got involved in the technological sector and digital consulting. My interest in improving the online experience of users and enhance the interaction between people and their environment led me to complete the UX/UI Bootcamp at Ironhack, where I focused on user design to solve today´s needs.
junio de 2018
- diciembre de 2019
Responsible for the digitization of medium-sized companies from different sectors. Project ideation, project validation and solution. Conducted customer research through online surveys and face to face interviews, to understand customer needs and detect pain points. Managed online communications campaigns for a variety of clients.
septiembre de 2015
- mayo de 2018
Implementation of technological solutions on site to measure customer’s KPIs related to sustainability, accompanying them during the entire process from project ideation to closure, optimizing their operational efficiencies. Responsible for key account management (60% of our total annual revenue), ensuring the compliance of requirements and helping grow our product visibility and services within the client’s company. Provision of ongoing customer support in a variety of industries for Ibex 35 companies, monitoring customer satisfaction through surveys.