Miguel Mateos

Leading content efforts for a top online marketplace with millions of monthly users, including financial tools for professionals. Own the end-to-end content lifecycle across 5 teams, from research to content QA and localization. Craft clear, functional user-facing content: microcopy, user flows, UI elements, system messages... Collaborate with Product designers, PMs, and Engineers to refine experiences and spot content opportunities. Advocate for content standards, scalable patterns, and design system consistency. Support content system evolution using user research, feedback loops, and data analysis.

Owned content needs for B2B and B2C platforms within a global e-commerce environment. These included financial tools. Developed scalable UX writing frameworks across product, marketing, and onboarding. Applied content design standards to improve user journeys, conversion, and engagement. Conducted audits, benchmarking and collaborated on style guides, voice and tone, and content systems. Shaped the product and design vision of multilingual content experiences in EN, FR, and ES. Partnered with cross-functional teams to align messaging and branding concepts, with business strategy and KPIs.

Tailored UX copy and localization for an EdTech platform focused on interactive learning. Wrote, edited and localized brand-new and compelling UX copy for web and app. Supported localization with usability and accessibility standards across languages. Documented content inconsistencies and developed scalable improvement plans. Collaborated with Product, Design, Legal, and Content teams to ensure quality execution.